Seeing Forests

Michael Bauer’s Look at Local 2.0

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The Fat Body of Local Product Search

July 7th, 2008 by admin
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Two posts come together for me.  One, Finding Products in Local Stores Now and the other Debunking ‘The Long Tail’.  I’m all about de-coupling of products and services from the businesses that provide them (I like disaggregating but I’ve realized that’s just my vestigial MBA speak).  I’ve always been a little suspicious of the Long Tail - and I’m a little suspicious of it’s debunking.  I think the sweet spot is neither the “big head” or the “long tail” but that juicy middle part ( sexy body ;).  I think it comes together with product, specifically.  I’ve just got the perspective that what we really need is a service for finding things like “Sports Sandals” before finding the “Sun Trax Sandal from Columbia, Size 10 1/2, Espresso Color.”  There’s a process that most people go through to figure out a product category first and that needs to be tied to the businesses that provide that category.  Then, it’s appropriate to start promoting brands and finally the SKU.  Seems like a couple of layers are missing.  Something off the shoulder perhaps?

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Imagine Every Vertical as a YP Category

June 15th, 2008 by admin
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I couldn’t resist a little turn on Greg’s phrasing for Imagine Every YP Category as a Vertical.  I wholly agree with the basic premise that YP categories are an anachronism and that they merge together into what we may as well call verticals (although on a many-to-one rather than on a one-to-one basis as his title implies).  As Greg points out what makes them work is additional content and functionality relevant to the immediate consumer buying need.  While this is a good thing I don’t think that it’s necessary that this added value has to be delivered in a dedicated “vertical” site.   I think that there’s a lot of value that can be delivered by a site that helps you manage both your auto and home repair needs; That in fact, there’s a lot of scale in that there scope (a repair business is a repair business is a repair business).  The trick would be in developing common functionality across these “horizontals” and then adding the unique content relevant to the “verticals”.  Then, I would get a site that could conceivably help me decide whether I should fix my car or relocate to somewhere near the light rail.  It would be like a Web 3.0 YP site.  Just maybe without the YP part.

Cue record and outro: “Meet the New Boss.  Same as the Old Boss.” - The Who, Baba O’Reilly (no relation to Tim).

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Google Maps - More, Not Richer Data

June 10th, 2008 by admin
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Tammy Stern from Google posted on the Google Lat Long Blog about Bringer Richer Data to a Local Search Near You.  I sorted of hinted at this on my iPhone post yesterday.  More is not necessarily richer.  Sure, it’s great to have pictures and reviews but consider this search for Nespresso I was referring to yesterday (on mobile).  There’s only one Nespresso retail outlet in NYC on Madison.   The corporate offices were on 5th but they moved to Long Island.  And they’ve never had any offices on 52nd. Now, don’t get me wrong, I love Google Maps.  But more isn’t necessarily richer.  I’d at least like location results de-duplicated, I’d like my retail results come up first, and I’d like accurate information related to occupancy.  What I’d really also like to know is that I can get Nespresso at Bloomingdales too.  Now THAT’s rich local search (and a rich brew too).

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iPhone GPS and Google Mobile Search

June 9th, 2008 by admin
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As widely suspected Apple announces GPS support in the new iPhone according to MacRumors.  The only saving grace in this is that Google Maps still really doesn’t do mobile search particularly well.  For example, I was recently looking for a nearby FedEx branch.  The nearest one to me turned out to only do commercial work.  I was also recently in NYC looking for the Nespresso outlet.  I got the corporate headquarters.  I wonder if Google will ever really care to make this more accurate.  Certainly having GPS on the iPhone is going to push them to make it better.

 

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Real-Time Local Activity: Citysense Heat Maps

June 9th, 2008 by admin
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Brady posted up Citysense: Let’s You Know What Everybody’s Doing at O’Reilly Radar.  The time is coming when we are augmenting reality with anonymous aggregated data showing where people are actually going.  Right now, the Citysense application gives you real-time heat maps of Blackberry users in San Francisco only. My first impression is: My God, everyone’s downtown!  My second impression is: Eew, they’re Blackberry users. Still, this is just going to be everyday content very soon and it needs to be factored into Local strategies.  What I did find valuable that Brady pointed out is that Sense Networks, parent company, has segmented users into different “tribes”, like the Night Life tribes using Machine Learning.   You have to play the animation to look how they get this picture.  As always, I find “Machine Learning” as just another way of saying “Bayesian Statistics” but I’m still bitter about AI.

 

Blackberry Nightlife Tribes

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The Buyer Klein Bottle

June 9th, 2008 by admin
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Greg’s post: Marchex Unveils ‘AdHere’ Network included a “Consumer Purchase Funnel”, something that guides a lot of strategic thinking in Local which Greg feels might be largely a fiction.  It’s the simplicity of Greg’s conceptualization that’s the problem.  I’ve provided the correct conceptualization here.

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Mobile Local Social - Showtime!

May 24th, 2008 by admin
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Love ya, Sebastien, and do believe you make some strong points concerning barriers to entry in the “Mo-Lo-So” space (I prefer to call it the “So-Lo-M(ee)O” space ;) that you point out in your post.  The observations from Joi Ito are particularly well-said.  Still, I’m not buying some of the arguments that you make about the market adoption from Marc where the value is all in the proximity of your network for an LBS and when your friends are widely distributed these systems don’t work.  I personally find value in “virtual proximity” to far-flung friends.  Seeing a photo of a show they might be attending a thousand miles away “puts me there” for a moment and helps me connect with them in a way that a “tweet” just doesn’t quite do.  Of course, I don’t try to use my own personal experiences to predict markets.  Here’s a interesting study from Opera where the “mobile web is the social web“.   I’m not sure I’m going to go so far as saying “this is the SoLoM(ee)O year, but I would say we’re going to see some interesting pilot episodes.

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Customer Support 2.0

May 22nd, 2008 by admin
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This post on Techcrunch reminded me to mention this here.  I’ve watched BrightKite use both GetSatisfaction and Summize with Twitter to work out customer support issues and they’re obviously not alone in doing this.  I wonder how many YP Customer Support Tweets there are out there in the Twittersphere (I have no idea if I’m saying that right).  Should take some time to look this up but as you see if Comcast Cares, maybe YPs should (or already do) too.

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Where 2.0 2008

May 21st, 2008 by admin
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The most relevant Local 2.0 session from Where 2.0 was the Map Monetization session moderated by Greg Sterling. With Tiffany Chester from Block49 Lat49 (thanks Sebastien!), Ian White from Urban Mapping, Jed Rice from Skyhook Wireless, and Steve Pace from Open Street Map, the group overall presented some useful commentary. The upshot was that while “micro local” (the group used “hyper local”) had great click-through and lower costs, it suffered from lower inventory and lower traffic, leading one to question whether a “long-tail”, “micro local” strategy will pay off. Mostly, this may just be waiting for Ad Words to become available from Google although some on the panel thought that there is an actual conspiracy against micro local “keywords”.

What was more interesting was the observation that a lot of companies are looking at “product location” in the context of activity-driven applications. For example, Kraft is fielding a “location-based” menu planning system. Many other companies, like Baskin Robbins, are upgrading their store finder applications, presumably with an eye towards product location as well. Co-op marketing funds could be used to pay for these kinds of services. Other monetization strategies were discussed, including subscription models, mobile interstitials, and “pay-per-itinerary” in addition to (or instead of) advertising-based models. All of this discussion was still in the context that that it’s just hard to drive traffic to micro local right now.

The biggest announcement at Where 2.0 was Google announcing they were now integrating GIS (Geographic Information System) geographic data in the GeoWeb (broadly defined as any web-based content with a geo tag – lat/long coordinates). Essentially, this was an agreement for ESRI, the leading provider of GIS data, to publish structured “GeoData” into Google Earth to complement the unstructured “GeoWeb” content. In addition, Google touted that KML (Keynote Markup Language) is rapidly becoming the default standard for the GeoWeb.

Along these lines, Adrian Holovaty from EveryBlock presented some interesting work with the integration of a variety of structured “governmental” content – building permits, restaurant inspections, zoning changes, filming permits, crime reports, and property records – with unstructured “GeoWeb” content – Yelp reviews, Flickr photos. The result in EveryBlock included a browsable permalink for “every block” in a city. While espousing a number of guidelines for effectively soliciting content from bureaucracies, Adrian made one of the more interesting admonitions to “roll your own” maps, using the likes of Mapnik, TileCache, and OpenLayers to avoid the one-look-fits-all of Google Maps.

Fire Eagle, Yahoo’s Internet Location Platform, was presented by Tom Coates. This open location platform, which utilizes OAuth for security, privacy, and access control, touted a number of supporting applications, including Navizon, Loki, Dopplr, Plazes, BrightKite, LightPole, and FireBot.

A number of other notable presentations included Sam Altman at Loopt, the provider of a mobile location client for different devices and carriers noted their growth, focus on privacy, and the move towards subscription models for mobile location. Sean Gorman from FortiusOne provided an update on the GeoCommons and how its interacting with FreeBase, OpenLocation, and MapMixer. Mak Mok Oh (thanks, Tim) from Everyscape presented looking at the inside of spaces like malls as well using different anonymous individual tracking techniques.

There were some really fun (if not potentially troubling) presentations on different versions of “geo reality”. James Au talked about Second Life and the integration of Google Maps into Second Life. Even potentially more eye-popping (and brow raising) was the use of “augmented reality” presented by Tom Churchill of Earthscape to superimpose more content directly onto observation systems – such as those used by police department helicopters in pursuit of suspects. A source for a number of new domain names was presented by Paul Torrens of ASU in Crowd Modeling. Using AI and simulation techniques, Paul was able to utilize “synthetic data populations” to model “urban panic”, “quiescent civilians” and “punctuated equilibriums” to model crowd behaviors in urban settings. What’s truly relevant is the use of things like “customer loyalty cards” and cell phone usage to model true behaviors in commercial settings.

One major disappointment of the conference were the presentations by the large companies like Nokia, Microsoft, and Autodesk. Essentially marketing presentations a lot of which had something to do with maps At least SAP had a doll house where you could break light bulbs and invoke their CRM system somewhere in central Europe.

Disaster recovery assistance through the use of web-based geographic assets received plenty of attention. Mapfacture, InSTEDD, and Poly9 all had presentations on the subject with Mikel Maron from Mapfacture providing some salient experience noting that the hunt for some missing persons (like Steve Fosset) using combinations of technologies such as Google Earth and the Mechanical Turk actually interfered with Search And Rescue operations (with untrained people calling SAR units directly). Still, the promise holds out for the use of such technologies and approaches in conjunction with humanitarian organizations such as the UN and the Red Cross (when governments permit such help).

Last but not least was Dash – the open source car navigation system. They launched with Funambol, an itinerary system for the car that sounded particularly relevant for Local 2.0. Of course, coupled with BakTrax for finding out what song was just playing on your local radio station and the Police Trap citizen’s alert system makes this an ideal Memorial Day gift.

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Battle for Prepositions and Pronouns

May 20th, 2008 by admin
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It occurred to me that the battle for Nouns (domain names) is over but the battle for Pronouns (at least interrogative pronouns) wages.  Who (Facebook), What (Twitter), Where (Plazes), When (zVents) are all well-targeted (looks like Why still seems to be Blue Ocean).  It seems that ways of evaluating how well the Pronoun Play are doing depends upon the Preposition Play.  Do they handle before, during, after, around, near, and on?   It’s like as the online world struggles to more closely circumscribe the offline world, the language analogues have to align.  Might be an interesting way to evaluate strategic entries. Or just a fun thing to think about.

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