This post on Techcrunch reminded me to mention this here. I’ve watched BrightKite use both GetSatisfaction and Summize with Twitter to work out customer support issues and they’re obviously not alone in doing this. I wonder how many YP Customer Support Tweets there are out there in the Twittersphere (I have no idea if I’m saying that right). Should take some time to look this up but as you see if Comcast Cares, maybe YPs should (or already do) too.
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