Seeing Forests

Michael Bauer’s Look at Local 2.0

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Mobile Local Social - Showtime!

May 24th, 2008 by admin
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Love ya, Sebastien, and do believe you make some strong points concerning barriers to entry in the “Mo-Lo-So” space (I prefer to call it the “So-Lo-M(ee)O” space ;) that you point out in your post.  The observations from Joi Ito are particularly well-said.  Still, I’m not buying some of the arguments that you make about the market adoption from Marc where the value is all in the proximity of your network for an LBS and when your friends are widely distributed these systems don’t work.  I personally find value in “virtual proximity” to far-flung friends.  Seeing a photo of a show they might be attending a thousand miles away “puts me there” for a moment and helps me connect with them in a way that a “tweet” just doesn’t quite do.  Of course, I don’t try to use my own personal experiences to predict markets.  Here’s a interesting study from Opera where the “mobile web is the social web“.   I’m not sure I’m going to go so far as saying “this is the SoLoM(ee)O year, but I would say we’re going to see some interesting pilot episodes.

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Customer Support 2.0

May 22nd, 2008 by admin
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This post on Techcrunch reminded me to mention this here.  I’ve watched BrightKite use both GetSatisfaction and Summize with Twitter to work out customer support issues and they’re obviously not alone in doing this.  I wonder how many YP Customer Support Tweets there are out there in the Twittersphere (I have no idea if I’m saying that right).  Should take some time to look this up but as you see if Comcast Cares, maybe YPs should (or already do) too.

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Where 2.0 2008

May 21st, 2008 by admin
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The most relevant Local 2.0 session from Where 2.0 was the Map Monetization session moderated by Greg Sterling. With Tiffany Chester from Block49 Lat49 (thanks Sebastien!), Ian White from Urban Mapping, Jed Rice from Skyhook Wireless, and Steve Pace from Open Street Map, the group overall presented some useful commentary. The upshot was that while “micro local” (the group used “hyper local”) had great click-through and lower costs, it suffered from lower inventory and lower traffic, leading one to question whether a “long-tail”, “micro local” strategy will pay off. Mostly, this may just be waiting for Ad Words to become available from Google although some on the panel thought that there is an actual conspiracy against micro local “keywords”.

What was more interesting was the observation that a lot of companies are looking at “product location” in the context of activity-driven applications. For example, Kraft is fielding a “location-based” menu planning system. Many other companies, like Baskin Robbins, are upgrading their store finder applications, presumably with an eye towards product location as well. Co-op marketing funds could be used to pay for these kinds of services. Other monetization strategies were discussed, including subscription models, mobile interstitials, and “pay-per-itinerary” in addition to (or instead of) advertising-based models. All of this discussion was still in the context that that it’s just hard to drive traffic to micro local right now.

The biggest announcement at Where 2.0 was Google announcing they were now integrating GIS (Geographic Information System) geographic data in the GeoWeb (broadly defined as any web-based content with a geo tag – lat/long coordinates). Essentially, this was an agreement for ESRI, the leading provider of GIS data, to publish structured “GeoData” into Google Earth to complement the unstructured “GeoWeb” content. In addition, Google touted that KML (Keynote Markup Language) is rapidly becoming the default standard for the GeoWeb.

Along these lines, Adrian Holovaty from EveryBlock presented some interesting work with the integration of a variety of structured “governmental” content – building permits, restaurant inspections, zoning changes, filming permits, crime reports, and property records – with unstructured “GeoWeb” content – Yelp reviews, Flickr photos. The result in EveryBlock included a browsable permalink for “every block” in a city. While espousing a number of guidelines for effectively soliciting content from bureaucracies, Adrian made one of the more interesting admonitions to “roll your own” maps, using the likes of Mapnik, TileCache, and OpenLayers to avoid the one-look-fits-all of Google Maps.

Fire Eagle, Yahoo’s Internet Location Platform, was presented by Tom Coates. This open location platform, which utilizes OAuth for security, privacy, and access control, touted a number of supporting applications, including Navizon, Loki, Dopplr, Plazes, BrightKite, LightPole, and FireBot.

A number of other notable presentations included Sam Altman at Loopt, the provider of a mobile location client for different devices and carriers noted their growth, focus on privacy, and the move towards subscription models for mobile location. Sean Gorman from FortiusOne provided an update on the GeoCommons and how its interacting with FreeBase, OpenLocation, and MapMixer. Mak Mok Oh (thanks, Tim) from Everyscape presented looking at the inside of spaces like malls as well using different anonymous individual tracking techniques.

There were some really fun (if not potentially troubling) presentations on different versions of “geo reality”. James Au talked about Second Life and the integration of Google Maps into Second Life. Even potentially more eye-popping (and brow raising) was the use of “augmented reality” presented by Tom Churchill of Earthscape to superimpose more content directly onto observation systems – such as those used by police department helicopters in pursuit of suspects. A source for a number of new domain names was presented by Paul Torrens of ASU in Crowd Modeling. Using AI and simulation techniques, Paul was able to utilize “synthetic data populations” to model “urban panic”, “quiescent civilians” and “punctuated equilibriums” to model crowd behaviors in urban settings. What’s truly relevant is the use of things like “customer loyalty cards” and cell phone usage to model true behaviors in commercial settings.

One major disappointment of the conference were the presentations by the large companies like Nokia, Microsoft, and Autodesk. Essentially marketing presentations a lot of which had something to do with maps At least SAP had a doll house where you could break light bulbs and invoke their CRM system somewhere in central Europe.

Disaster recovery assistance through the use of web-based geographic assets received plenty of attention. Mapfacture, InSTEDD, and Poly9 all had presentations on the subject with Mikel Maron from Mapfacture providing some salient experience noting that the hunt for some missing persons (like Steve Fosset) using combinations of technologies such as Google Earth and the Mechanical Turk actually interfered with Search And Rescue operations (with untrained people calling SAR units directly). Still, the promise holds out for the use of such technologies and approaches in conjunction with humanitarian organizations such as the UN and the Red Cross (when governments permit such help).

Last but not least was Dash – the open source car navigation system. They launched with Funambol, an itinerary system for the car that sounded particularly relevant for Local 2.0. Of course, coupled with BakTrax for finding out what song was just playing on your local radio station and the Police Trap citizen’s alert system makes this an ideal Memorial Day gift.

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Battle for Prepositions and Pronouns

May 20th, 2008 by admin
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It occurred to me that the battle for Nouns (domain names) is over but the battle for Pronouns (at least interrogative pronouns) wages.  Who (Facebook), What (Twitter), Where (Plazes), When (zVents) are all well-targeted (looks like Why still seems to be Blue Ocean).  It seems that ways of evaluating how well the Pronoun Play are doing depends upon the Preposition Play.  Do they handle before, during, after, around, near, and on?   It’s like as the online world struggles to more closely circumscribe the offline world, the language analogues have to align.  Might be an interesting way to evaluate strategic entries. Or just a fun thing to think about.

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Local Paranoia

May 16th, 2008 by admin
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I really enjoyed Greg’s moderation of the Monetizing Maps & Mashups panel discussion at Where 2.0.  It was a generally solid discussion albeit laced with a few too many acronyms even for my tastes.  The participants included Jed Rice from Skyhook Wireless who provided some keen insights.  Notable amongst them was the observation that there is less traffic and inventory available for the more “micro local” buy, but you get higher click-thru rates and possibly higher value[1].  Perfectly fits the “long tail” model.  Ian White’s “Keyword Conspiracy” theory - that the search engines don’t want to make these terms available because they don’t make enough money on them - was probably the most intellect free comment of the entire conference.  Couldn’t possibly be explained by simple market dynamics.  No, there’s an entire price-fixing conspiracy amongst the search engines designed to keep the little (micro) man down.  Uh-huh.  I think Perry points out the opportunity here pretty well and while it may make sense for Google to be more focused ‘up the geo hierarchy’ the market will eventually demand and the marketplaces will eventually deliver more micro local opportunities.  I do think YP companies can seize an initiative here, particularly as they combine more micro with deconstructed buying and disaggregated product strategies.

[1] I use the term “micro local” instead of “hyper local” because I like to be more precise in the use of my Greek prefixes as “micro” means small and “hyper” means “over or beyond”.  Just a little pet peeve.

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Platial-All Map Search

May 12th, 2008 by admin
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Off the O’Reilly Radar, Brady Forests notes that Platial Goes Local and Very Soon Mobile.  Looks like they’re getting nailed with some traffic issues but it is interesting in that they’re using the whole map as the interface, laying controls and filters on top.  Another one of those wish I’d have thought of it before things.  The use of iconic filtering seems problematic, though.  As I’ve been taught by esteemed colleagues filtering is best done by the user just searching.   Although I personally always liked little icons, it’s hard for a user to learn a whole new graphic language just for one site.  Granted, some “international” symbols like dining and lodging stand out but not sure what a little pink skull and bones is supposed to communicate.  Sure, you mouse over and realize that’s the “punk” symbol (I should have guessed).   I can respect that Platial’s experience has shown that people tag things beyond restaurants.  “Family and Kid Friendly” make a great tag but I’d question whether that’s on the same level as “Parks and Nature”.  Wouldn’t Parks qualify as Family Friendly?  Still, the map as interface warms the cockles of my heart.  Platial Icons

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Bright Kite: Checking In and Checking Out

May 9th, 2008 by admin
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I’ve checked into the offices of BrighKite the location-based social network. Former colleagues of mine, these guys are really hitting one out of the park when it comes to the integration of local and social. To me, the biggest concept they have is the notion of your “checking in” to a location. You can do that right now by using a simple message. GPS is coming soon. The mechanics aren’t important. What’s important is the reconstruction of the real-world experience of place in concert with the digital experience. You start creating and connecting to networks of people, places, and experiences. The important thing from a business perspective is that you’ll start seeing connected experiences of your establishment over time and across social networks. Invaluable market information. My local Stella’s coffee shop has already had a number of folks check in and check them out through BrightKite. I have a couple of invitations left….

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$1 Billion Pizza Orders

May 9th, 2008 by admin
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Wow.  Papa John’s passes $1 Billion in Pizza online orders/offline delivery. Greg’s post on Order (Pizza) Online, Deliver Locally and his notes on Circuit City and Wal-Mart’s success with “online ordering and offline pickup” really seem to reinforce the deconstruction of the buying cycle.  Imagine now providing a service that disaggregates the product so that people could find pizza for delivery regardless of whether a business falls into the “Pizza Restaurant - Take Out” category.  Disaggregated products and deconstructed buying: the future of Local.  Can’t imagine how your best strategy experts can’t see how this can work.  $1 Billion.  Wow.

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Bizzlr

May 8th, 2008 by admin
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Read/Write Web has a piece on Bizzlr (I was going to rank on it’s name but my company is Koano so I don’t have any room to talk).  I searched for it on Facebook, installed it, and gave it a starting city.  It prompted me to search for a restaurant (Sushi Den, natch), was first hit and added it.  Found it, gave me a map, url, chance to win $1,000 and then prompted me to invite friends which I did.  After that, added a review (didn’t provide any from the aether).  This is kind of an obvious play (SMB 3rd party aggregator for social networks).  I only denigrate it that way because I didn’t have enough wherewithal to do something similar.

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Local - Deconstructed Buying of Disaggregated Products

May 7th, 2008 by admin
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Greg kind of buries a great exposition on this topic in Marchex Gains, Beats Estimate. He differentiates Local as NOT YP and also not about Long Tail (which has always galled me anyway). He states that Local is about “transactions and the point of sale.” He notes how e-commerce is a side-line player in Local (true) and how the “Product Location” companies (Where2GetIt, Krillion, NearbyNow) are going to have a real impact here. I’m not sure I’d characterize the Internet as a “consideration medium” (I’d say it’s more a “conflagration medium”) but when it helps connect online shopping (in the window sense of the word) with offline buying, that’s Local. I’m convinced that “Yellow” as a brand can move from locating businesses to locating products (and let’s not mince words about what’s a product - renting a hotel room and getting your car serviced are still products). I look at Local as disaggregating products from the businesses that provide them and supporting the consumer from search to pick-up of those products. As Greg points out, supporting that process will have to utilize media convergence (laptop to in-car to handheld) and a next-generation of mashup (maps and inventories). Yellow as a brand can encompass this I believe - don’t think there’s anything else the brand can support.Online Shopping and Offline Purchase

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