The Kelsey Group in the post Will Consumers Ever Rule Yellow Pages? leads out on a discussion concerning the impact of Web 2.0 on the YP industry. There’s a “Web 2.0 Checklist” of “transparency, customization, social networks, and user generated content” and a challenge for the YP industry to “embrace such change and turn it into their advantage”. I’m much more comfortable with the focus later on in the post on relevancy to younger adults and fulfilling their needs for help in facing life’s challenges for “getting married, buying a home, having children.” Like Soylent Green, Web 2.0 is people, plain and simple. I agree with Perry in the yellow ruler question that distribution and aggregation will be key drivers for the transformation of IYP. Not only content but functionality needs to be decoupled from the sites and embedded throughout the network. That’s leveraging the architectural aspects of “Web 2.0″. My concern about trying to leverage Web 2.0 in general is if someone gets the idea all you have to do is slap a social network over top of your syndication strategy and wham, there you go, instant Web 2.0. The problem has been and will continue to be the brands, how they can wean the online from the print sales model, and how they can develop a meaningful long-term relationship with people and not just advertisers. Develop a strategy for embracing that challenge and you’ll be a Web 2.0 company by definition.
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